Terms and Conditions
All information is for reference only and is subject to change without notice.
ITelemate Terms and Conditions. Effective August 14, 2018.
The cost for the local phone number is depending your selected plan for 1 month.
The 10 Minutes activation are during working hours from 10:00 AM to 04:00 PM, Monday to Friday. Activations outside this hours will be activated automatically and can take more than 10 minutes up to 16 Hours.
One-time setup fee of $4.99 (non-refundable).
Each local phone number includes 100, 250, 500 or Unlimited monthly minutes.
Our service will not work with collect calls, you need to have a prepaid account in the facility.
The plans are renewed automatically.
"A fair usage policy applies to the Unlimited Plan limited to 1200 Minutes per month, if this minutes are reached your plan will be suspended until you renew your plan again or pay the cost of the month."
Cancellation of account must be received at least 5 days in advance of next billing date to avoid being charged for $5.00 late fee for the next month.
3-day guarantee: If the number provided is not a local number, we will issue a refund for the cost of the local number. You must request a refund within 3 days of activation by contacting customer support at our Contact Us menu,
ITelemate pays in advance to acquire our LOCAL numbers based on the subscription level chosen by our customers. Because we are not refunded by our provider, we cannot provide refunds due to the prison being released sooner than your service is due to end.
Even if the service was not used or your number is already local, we do not issue refunds.
If you have paid for the service we encourage you to use the number provided. If there is a reason why you are unable to setup or use the number please let know so we can assist you.
"Full refund if we are unable to provide you service, no refund all others. ITelemate purchased in advance the telephone number and package of minutes for you, our providers do not issue refund to us even if the account was not used."
Payment is required to process your order.The local phone number is provided by a third party, and is an as is, as available service.